Digital Signature
August 30, 2018

Mandatory Digital Post

One of the most ambitious initiatives in digital communication in Denmark

Digital post by law

The Danish Parliament (Folketinget) has passed an Act on November 1st, 2014, which means that all businesses and citizens above the age of 15 must be able to receive Digital Post from public authorities, making digital mail mandatory. A few citizens who meet specific criteria are exempt from receiving digital post.

Free, useful and efficient

In Denmark, citizens get their mail e.g. through’s core service is to offer free receipt and storage of mail from affiliate senders. Senders pay postage for the shipments, which are lower than the cost of printing and sending a corresponding document by mail.

Online and legally binding

Correspondence received through this channel is just as binding as contracts and signed documents sent on paper with a stamp (as it is signed with a Digital Signature). In order to access the Digital Post it is necessary to log on with the digital signature NemID.

Used by 9 out of 10 citizens

The Agency for Digitisation monitors use of Digital Post by citizens. Today 4.3 million citizens (89%) and 680,000 private companies (100%) receive Digital Post from public authorities. 82 % of citizens are satisfied or very satisfied with Digital Post.

Facts and numbers on Digital Post

"One of the most ambitious initiatives in digital communication in Denmark is the transition to mandatory Digital Post from public authorities. It means that all individuals above the age of 15, registered with a Danish civil registration number (CPR- number) receive Digital Post from public authorities."

Agency for Digitalization

Key facts about Digital Post

  • Over 680.000 organisations use Digital Post
  • 4.42 mill. people are signed up for Digital Post (91%)
  • In 2018, the public sector sent over 141 million letters through Digital Post
  • 82% of Danish citizen's are satisfied with Digital Post
  • Case processing reduced to 1-2 days
  • Quick, convenient and efficient communication

Onboarding the digital-first generation

Prior to the transition to Digital Post on 1 November 2014, surveys showed that young people between 15 and 24 had lower awareness about Digital Post, and far fewer young people had signed up for Digital Post compared to the national average.

They lacked basic knowledge about the transition, and less than half had NemID, the digital signature necessary to log in on public websites and to read one’s Digital Post.

Campaigns led to awareness

Only 62% of the asked younger generation knew of Digital Post. After several campaigns that number rose to 91% in only two months. See the campaigns and read more about digitization for the young generation on the Agency of Digitization's website.

Read the full Digital Post case
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